Donor Initiated Contribution is forwarded to the beneficiary, and thus cannot be cancelled or refunded.

In case of failed transactions, the refunds are directly processed by the payment gateway.

Credit/Debit Card Company Charge Backs and Disputed Charges: In the event, Tribalzone Network receives the notification of a chargeback or a disputed charge from a credit card company as a result of a donation granted to You. Tribalzone Network shall have the right to:
i. Deduct chargeback amounts from Your future payments until the chargeback and related administrative fees are paid in full.
ii. Terminate Your access to the System; and/or
iii. Pursue any necessary legal action in order to recover the disputed chargeback amounts. You acknowledge and agree that if Tribalzone Network finds You did not, in good faith, attempt to refund Tribalzone Network with the chargeback amount in question, then You will pay for all of Tribalzone Network’s expenses (including, but not limited to, courts costs and attorney fees) related to any legal action initiated for the purpose of recovering the disputed chargeback amounts from You.

Late or missing refunds

If you haven’t received a refund for a failed transaction, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at